TNS Customer Satisfaction Survey

Thank you for participating in TNS Customer Satisfaction Survey

The survey requires 5 mins to complete. We are committed to serving you better and your valuable feedback will help us achieve this.

Participants from Singapore will receive an exclusive TNS appreciation gift.

1. How did you learn about this survey? Please tick all that apply. Required Question

	Direct Mailer
	Email
	Fax
	TNS Website
	Others, pls specify

2. How long have you been purchasing from TNS? Required Question

3. If you have a regular contact person(s) in TNS, please enter his/her name here:

4. Which are your most used products? Please tick all that apply. Required Question

5. Which is the most convenient way(s) for you to purchase products or services from TNS? Please tick all that apply.

6. What is your level of satisfaction with the Products purchased from TNS in these areas: Required Question

	Excellent	Good	Fair	Poor	Not Applicable
Products Quality
System Integration / Assembly Quality
Products Lead Time
On-time Delivery

7. What is your level of satisfaction with TNS in these areas: Required Question

	Excellent	Good	Fair	Poor	Not Applicable
Sales representative and support
Purchase experience
Post-purchase experience
Customer service experience
Technical support

8. Please share with us the areas that we can improve further:

9. How would you rate TNS as compared to other Industrial/IT vendors in terms of: Required Question

	Excellent	Good	Fair	Poor	Not Applicable
Product Range
Product Quality
Sales Professionalism
Price Competitveness
Customer Care

10. Will you continue to purchase products from TNS? Required Question

YesNoMaybeNot Applicable

11. Will you recommend products and services from TNS to others? Required Question

YesNoMaybeNot Applicable

12. Do you forsee an increase in your purchases of IT / Automation products over the next 6 months? Required Question

	Yes, I foresee an increase
	No, I foresee no change
	No, I foresee a decrease
	Not Applicable

13. Do you forsee any growth in your purchase within the next 3 years? Required Question

	Increase more than 4%
	Increase 1 to 4%
	No Change
	Decrease

	Less than 6 months
	Between 6 months and 1 year
	Between 1 year and 3 years
	More than 3 years
	Not applicable

Industrial Ethernet Switches	Wireless Ethernet Products	Multiport Serial Boards
Industrial Video servers	USB to Serial Hubs	Media Converters
Ethernet to Fiber Converters	Terminal Servers	Embedded Network Enabler
Ethernet I/O Products	External Device Servers	Embedded Computers
Industrial PC	Panel PC	Touchscreen Display Monitor
Not Sure
Others, pls specify

	Email
	Internet
	Phone
	Fax
	Others, please specify: