Tell us about your Garden experience...

This survey is anonymous. The link to this survey that you received is shared by all visitors to The Garden Salon. Because of that we will not be able to identify who completed each response. Thank you for taking the time to tell us about your experience!

1. Have you been to The Garden Salon before? Required Question

	Yes, I've been here more than 5 times.
	Yes, I've been here fewer than five times.
	No, this was my first visit.

2. How did you first hear about the Garden Salon? Required Question

3. Who was your stylist? Required Question

4. Did you appointment start on time? Required Question

	Yes.
	No, my stylist was delayed.
	No, I was late.

5. How would you describe the amount of time your visit took? Required Question

	It took as long as I expected.
	It took longer than I expected, but I'm happy.
	It took longer than I expected, but I'm a bit unhappy.

6. What services did you purchase? Required Question

7. Did you purchase anything else? Required Question

	No
	Yes

8. What products or services would you like for us to offer? Any specific brands?

9. How was your front desk experience (ie. greeting, checkout, overall impression)?

10. At check out were you asked/told about: Required Question

11. Please rate these aspects of your most recent visit:

	Needs Improvement	Okay	Very good	I love it
Technical Quality
Friendliness
Price
Convenience
Overall

12. Do you plan on scheduling another appointment at The Garden? Required Question

	Yes
	No

13. Thanks for continuing to support The Garden. How often would you consider returning for a similar service?

14. We're sorry that we won't see you again. Could you please help us understand why by ranking the importance of the following issues?

1]	Location
2]	Hours
3]	Price
4]	Services offered
5]	Other
6]	Staff

15. We want you to tell us what we could do to make your next experience so great that you tell all of your friends about us! (Remember this is anonymous so don't be shy.)

16. Can we publish a portion of your anonymous feedback on our website? (It will still be anonymous, just like everything else in this survey.)

	Yes
	No

	A friend
	A friend who gave me a referral card
	Internet search (but not an ad)
	Internet ad (including Google, CitySearch, etc)
	Email Newsletter
	Walking or driving by

	Erin		Kellie
	Shea		Justina
	Brittany

	Cut		All-over color
	Highlights (Partial)		Highlights (Full)
	Corrective Color		Blow-dry Style / Rollers
	Up-do

	Yes	No
Rescheduling
Referral program
Newsletter

	Each month
	Every two months
	Every three months
	Two or three times per year
	I have no idea