Billing & Invoicing Mechanics

1. What is your average cost to generate and distribute a single invoice (should include postage, paper, envelope, equipment lease, labor, etc.)? (Please use $XXX.XX format)

2. From the point in time product is shipped or service is provided, how long does it typically take your firm to send an invoice to your customer?

3. Do you manage the invoice delivery process in-house?

YesNo

What department is responsible for distributing invoices to your customers?

	Credit
	Accounts Reveivable/Accounting
	Customer Service
	Other

Please share with us the name of the outside vendor you use to handle your invoice delivery process?

4. Please indicate the percentage of your invoices that are transmitted to your customers by the following methods: (total must = 100%)

	US Mail
	Fax
	Email
	Online
	EDI
	Other (please specify)

0/100

5. What actions do you take to enroll customers in electronic invoice delivery (fax, email or download from a web portal)? - check all that apply

	Credit Department Phone Calls
	Customer Service Phone Calls
	Sales Department Contacts/Promotion
	Correspondence/Written Invitation
	Notices on Invoices and Statements
	Sevice Bureau/Outsourcing Partner Helps
	None - all our invoices are mailed
	Other

6. What steps do you take to ensure invoices are delivered to the right person or department? For example: What steps do you take to maintain the accuracy of you customer master files? How do you deal with customers who always claim they never receive your invoices? How do you handle invoices returned via email or the US mail?

7. Please share your recommendations in regard to best practice invoice processing and distribution. For example: Have you had success in controlling costs? Have you worked with customers to make sure your invoice details meet their requirements? Do you generate invoices in different formats to better satisfy customer requirements?

8. Please tell us about your company and your current credit environment - this data will be kept strictly confidential and is intended solely for demographic purposes in comparing survey data.

What is your firm's annual revenue?

<$100 Million$100M to <$500M$500M to < $2 Billion$2 Billion & up

What is the total balance of your accounts receivables?

<10 Million$10 to <$50 Million$50 to <$200 Million$200 Million & up

How many fulltime equivalent employees (FTE) handle credit, collections and receivables in your company?

2 or less>2 to 5>5 to 10>10

9. Please tell us about yourself. (optional)
Note: If you are not currently a subscriber to either the print or web-based version of Credit Today and would like a summary of the results of this survey, please include your full contact information and we'll send it to you when we've completed our analysis.

Name

Title

Company

Email Address

Phone Number

10. May we quote you in a write-up of these results?

	Yes
	No
	Please call first - some info is OK, other is not

	Same day
	Next day
	2 or 3 days
	4 or 5 days
	6 or 7 days
	More than a Week

	<1000	1000 to <5000	5000 to <25,000	25,000 & up
How many active customers do you have?
How many invoices per month do you generate?