IHS Global Insight Website Improvement Survey

IHS Global Insight requests your feedback in order to better serve our users' online needs. This is a short 1 page survey where your responses will help guide future improvements to this website.

Thank you in advance for your time and feedback!

Survey responses will remain confidential. We will NOT require entry of any personal information.

1. Which of the following BEST describes your relationship to IHS Global Insight? Select one.

2. What industry are you in? Select one.

3. How many employees does your company/organization have?

4. What is your job title?

5. Which of the following BEST describes your primary purpose for visiting our website? Select one.

	Look for investor information
	Find career opportunities at IHS Global Insight
	Log in to my account
	Get customer service and support
	Learn about current news
	Learn about IHS Global Insight sponsored events
	Learn about a product/service
	Purchase a product/service
	Other, please specify:

6. What area(s) are you seeking solutions, products/services, or information for? Select ALL that apply.

7. How familiar are you with our products/services? Select one.

	Very familiar with 1 product/service
	Very familiar with 2 or more products/services
	Somewhat familiar with general knowledge of particular products/services
	Not very familiar-I've only heard of certain products/services and know little about them
	Not familiar at all-I am completely unfamiliar with products/services offered

8. How many visits have you made to our website in the past MONTH?

9. On a scale of 1 to 5, how satisfied are you with the following Globalinsight.com features?
(1=Very Dissatisfied and 5=Very Satisfied)

	1 Very Dissatisfied	2 Dissatisfied	3 Somewhat Satisfied	4 Satisfied	5 Very Satisfied	no opinion
Information about Products/Services offered
Product brochure downloads
Case Studies
Corporate/Industry events
Customer service & support for product inquiries
Expert Bios

10. Were you able to complete the purpose of your visit?

YesNo

Please tell us why you were not able to complete the purpose of your visit.

What features/content were most helpful or valuable to you?

11. What is your likely next step? Select one.

	Ask to be contacted by an IHS Global Insight representative
	I will be contacting IHS Global Insight at a later date
	Discuss IHS Global Insight with co-workers or other industry colleagues
	Recommend IHS Global Insight to a decision maker
	Login to my account
	Nothing, I found the information I needed
	Nothing, services/products do not fit my needs
	Consult other sources of information (other websites, journals etc.)
	Other, please specify:

12. If applicable, what is your time-frame for purchasing an IHS Global Insight product or service?

13. On a scale of 1 to 5, how effective was this website for you?
(1=Very Ineffective and 5=Very Effective)

14. What features (if any) were missing that would add great value to your experience on our website?

15. We appreciate your feedback. Please add any comments you have about our website below:

	Potential customer		Existing customer
	Potential investor		Existing investor
	Potential partner		Existing partner
	Job seeker		IHS Global Insight employee
	Other, please specify:

	Advertising & Media		Automotive
	Capital Spending		Consumer Goods
	Construction		Defense/Security/Military
	Economic Forecasting		Energy (Coal)
	Energy (Oil & Gas)		Energy (Power/Utilities)
	Energy (Climate Change)		Energy (Pricing)
	Global Commerce & Transport		Healthcare
	Lending & Payments		Pharmaceutical
	Pricing & Purchasing		Steel
	Technology Markets		Telecommunications
	Trade & Transportation		Travel & Tourism
	U.S. Industry		World Industry
	Other, please specify:

1 Very Ineffective	2 Ineffective	3 Somewhat Effective	4 Effective	5 Very Effective