Engineering Customer Service Survey

1. How did you contact the Engineering Department?

2. Why did you contact Engineering?

	Complaint Resolution
	File Application
	Meet with Staff
	Plan/Map Check
	Permit
	Public Information Request
	Obtain Information/Research
	Submit Plans
	Voice a Concern
	Other

3. Are you:

4. Other:

5. Was staff helpful?

6. Was staff courteous?

7. Were procedures and requirements clearly explained?

8. If follow through was required, did it occur?

9. If your request for permit was denied, were you provided with sufficient justification and/or documentation for denial?

10. If you answered "No" to any of the above, please explain:

11. Was your request handled efficiently?

12. Did staff meet established deadlines?

13. Did the Engineering Department inspectors respond to your request for inspection in a timely manner?

14. Were you successful in completing your task?

15. Did you find the Engineering Department website useful?

16. What additional information/records would you like to see on the Engineering Department website?

17. If you answered "No" to any of the above, please explain:

18. Quality Rating

19. Additional Comments