Long Beach Development Services Permit CenterCustomer Service Survey

Page One

Thank you for visiting the Long Beach Development Services Permit Center. We hope your visit was pleasant, and that you received the information and services you were looking for. Please take a moment to help us improve our customer service by answering the following brief survey.

1. How long was your wait time today? Required Question

2. Did you feel your wait time was (select one): Required Question

	Short
	About Average
	Long

3. Did you have an appointment today? Required Question

	Yes
	No

4. Were you aware we have an appointments system? Required Question

	Yes
	No

5. Did you receive the information and services you were seeking? Required Question

	Yes
	No

6. If no, please explain:

7. Did you receive an explanation of the fees charged for your project?

	Yes
	No

8. Were alternative options for your project explained to you?

	Yes
	No
	N/A

9. Did you find LBDS staff to be (select any): Required Question

	Pleasant
	Courteous
	Knowledgable

10. How would you rate the service you received overall? Required Question

	Good
	Average
	Poor

11. Additional comments?

12. Please select any/all of the services you received today: Required Question

13. Optional - If you wish to be contacted by an LBDS staff member:

First Name

Last Name

Email Address

Phone Number

14. Would you like to receive our monthly newsletter via email? Required Question

	Yes
	No

For more information about LBDS, please visit our website at http://lbds.longbeach.gov

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