Thank you for taking our customer service questionnaire.

It will take only 2-3 minutes to complete. We appreciate your business and value your opinion. We’ll use your opinions to take stock of our service and support and to make improvements.

All your answers are confidential and help us to serve you better. It is important to our success to hear the good and the bad. Don't be shy... we can take it... tell us what you REALLY think!

1. What was the date and approximate time of your visit to Pilar's Cafe?
(This is the visit that this survey will specifically reference.)

2. General satisfaction Required Question

	Very Satisfied	Satisfied	Neutral	Not Satisfied	Very Dissatisfied	N/A
Overall, how happy are you with our customer service?
Overall, how satisfied are you with our menu choices?
Overall, how satisfied are you with our portion sizes?
Overall, how satisfied are you with our menu prices?
Overall, how satisfied are you with the quality of our food?

3. If you remember your server's name, please enter it here.
(If you don't remember your server's name, a brief description would help.)

4. Please rate the customer service that you received from your server or other staff at Pilar's Cafe.
(Click on the number of stars to rate each item.) Required Question

	Rating
Promptness
Courteous
Helpful
Knowledgeable
Efficient
Understood my needs

5. Where does our service need to improve most? Number 1 is the area we MOST need to improve on.
(Click on the UP arrow to move that description UP one level, click the DOWN arrow to move that description DOWN one level. Continue to move the descriptions UP and DOWN to rank the descriptions.)

1]	Courtesy
2]	Knowledge
3]	Wait/Hold time
4]	Friendliness
5]	Response time
6]	Patience
7]	Ability to listen

6. Compared to our competitors, would you rate our customer service as ____

	Better
	The same
	Not as good
	N/A

7. From a customer service prospective, would you recommend us ? Required Question

YesNo

8. How likely are you to return to Pilar's Cafe? Required Question

Very likely	Maybe	Not very likely

9. What else could we do better? Do you have any other comments?

10. Please add your email address if you would like us to follow up with you.
(Your email address will only be used internally by Pilar's Cafe - It will not be used for ANY other purpose other than to follow-up on your survey.)

11. Would you like to join our newsletter to keep up with news and improvements? (If so, please make sure you've filled in your email address above)

Yes, please send me your newsletter.

Pilar's Cafe - Customer Satisfaction Survey

Thank you for taking our customer service questionnaire.