IHS ESP Website Improvement Survey

IHS ESP requests your feedback in order to better serve our users' online needs. This is a short 1 page survey where your responses will help guide future improvements to this website.

Thank you in advance for your time and feedback!

Survey responses will remain confidential. We will NOT require entry of any personal information.

1. Which of the following BEST describes your relationship to IHS ESP? Select one.

2. What industry are you in? Select one.

3. How many employees does your company/organization have?

4. What is your job title?

5. Which of the following BEST describes your primary purpose for visiting our website? Select one.

6. What area(s) are you seeking solutions, products/services, or information for? Select ALL that apply.

7. How familiar are you with our products/services? Select one.

	Very familiar with 1 product/service
	Very familiar with 2 or more products/services
	Somewhat familiar with general knowledge of particular products/services
	Not very familiar-I've only heard of certain products/services and know little about them
	Not familiar at all-I am completely unfamiliar with products/services offered

8. How many visits have you made to our website in the past MONTH?

9. On a scale of 1 to 5, how satisfied are you with the following Esp-net.com features?
(1=Very Dissatisfied and 5=Very Satisfied)

	1 Very Dissatisfied	2 Dissatisfied	3 Somewhat Satisfied	4 Satisfied	5 Very Satisfied	no opinion
Information about Products/Services offered
Product brochure downloads
Corporate/Industry events
Customer service & support for product inquiries
Case Studies

10. Were you able to complete the purpose of your visit?

YesNo

Please tell us why you were not able to complete the purpose of your visit.

What features/content were most helpful or valuable to you?

11. What is your likely next step? Select one.

	Ask to be contacted by an IHS ESP representative
	I will be contacting IHS ESP at a later date
	Discuss IHS ESP with co-workers or other industry colleagues
	Recommend IHS ESP to a decision maker
	Login to my account
	Nothing, I found the information I needed
	Nothing, services/products do not fit my needs
	Consult other sources of information (other websites, journals etc.)
	Other, please specify:

12. If applicable, what is your time-frame for purchasing an IHS ESP product or service?

13. On a scale of 1 to 5, how effective was this website for you?
(1=Very Ineffective and 5=Very Effective)

14. What features (if any) were missing that would add great value to your experience on our website?

15. We appreciate your feedback. Please add any comments you have about our website below:

	Potential customer		Existing customer
	Potential investor		Existing investor
	Potential partner		Existing partner
	Job seeker		IHS ESP employee
	Other, please specify:

	Look for investor information
	Find career opportunities at IHS ESP
	Log in to my account
	Get customer service and support
	Learn about current news
	Learn about IHS ESP sponsored events
	Learn about products/services
	Purchase a product/service
	Other, please specify:

	Management & Tracking of EHS data
	Chemical Life-cycle Management
	Greenhouse Gas Emissions Management/Inventory
	Air Emissions Management/Inventory
	Emissions Asset Management
	Regulatory Requirements & Compliance Tracking
	U.S Sustainability Solutions
	Canadian Sustainability Solutions
	European Sustainability Solutions
	Australian Sustainability Solutions
	Other, please specify:

1 Very Ineffective	2 Ineffective	3 Somewhat Effective	4 Effective	5 Very Effective