Action Experience Survey

1. Which Action Publishing Product did you purchase?

	Aspire (Large)
	Achieve (Medium)
	Advance (Small)
	Other, Please specify

2. What level of education do you represent?

	Elementary School
	Middle School
	High School
	Other/Please specify

3. How many planners did you order through Action this year?

4. How would you rate your overall satisfaction with your Academic Planners?

5. Thinking of similar products/services offered by other companies, how would you compare your planners from Action Publishing?

6. How would you rate your overall satisfaction with the Customer Service you received from Action Publishing?

7. Thinking of your most recent experience with Action Publishing, how much do you agree with the following statements?

I received exceptional service throughout the project
I received my order by the promised date
The academic planners are accurate and meet my quality expectations
My order was competitively priced

8. Considering Action Publishing's overall quality in relation to the cost of it's products and service, would you say you are getting....

9. What additional services would make your academic planner ordering process easier for you? (Please check all that apply.)

	On-line order tracking
	On-line proofing and approval of art and handbooks
	On-line order submission
	On-line art submission
	Other/Please specify

10. What other products or services could Action offer to your school/school district?

	Elementary planners
	Bilingual planners and supplements
	Additional Topics for supplements to planners (please list)
	Other/Please specify

11. What do you like about Action Publishing's academic planners or services?

12. What suggestions for improvement do you have for Action Publishing's academic planners or services?

	None
	Suggestion here

13. Would you purchase Action Publishing's academic planners in the future?

14. Would you recommend Action Publishing's academic planners to colleagues or contacts?

15. Would you be interested in partnering with Action for Fundraising initiatives? Please let us know your opinion on the following products to help you raise money for your students and school programs. Required Question

Calendar year personal planners (2 sizes) with accessory options
Journal books with decorative covers
Sketch books with decorative covers
PDA-size notebooks
Other planner products
All of the above

	25-99
	100-499
	500-999
	1000-1499
	1500-2499
	2500 or more

	Excellent
	Very Good
	Good
	Fair
	Poor
	Don't know/Undecided

	Much better
	Somewhat better
	About the same
	Somewhat worse
	Much worse
	Don't know

	Excellent
	Very good
	Good
	Fair
	Poor
	Don't know/Undecided

	Excellent value for the money
	Good value for the money
	Marginal value for the money
	Poor value for the money
	Don't know/Undecided

	Definitely
	Probably
	Not sure
	Probably not
	Definitely not

	Definitely
	Probably
	Not sure
	Probably not
	Definitely not