Customer Service Satisfaction Comments Card
Page One
Thank you for your feedback.
Our short questionnaire will take only 2-3 minutes to complete. We appreciate your business and value your opinion. We’ll use your opinions to take stock of our service and support and to make improvements.
All your answers are confidential and help us to serve you better.
1.
Which department did you contact?
Customer Service
Sales
Underwriting
Billing
Marketing
2.
How did you last contact this department?
Website contact form
Telephone
Email
Other
3.
If you have a company representative's name, please add it here.
4.
General satisfaction
Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
N/A
Overall, how happy are you with our customer service?
Overall, how satisfied are you with our products?
5.
Please rate our customer service representatives.
Click on the number of stars to rate each item.
Rating
Promptness
Courteous
Helpful
Knowledgeable
Efficient
Understood my needs
6.
Where do we need to improve most?
Please click the boxes to rank the follow areas; numbers will fill in automatically. Number 1 is the area we MOST need to improve on.
1]
Knowledge
2]
Response time
3]
Courtesy
4]
Friendliness
5]
Ability to listen
6]
Wait/Hold time
7]
Patience
7.
Compared to our competitors, would you rate our customer service as ____
Better
The same
Not as good
N/A
8.
From a customer service prospective, would you recommend us ?
Yes
No
9.
What else could we do better? Do you have any other comments?
10.
Please add your email address if you would like us to follow up with you.
11.
Would you like to join our newsletter to keep up with news and improvements? (If so, please make sure you've filled in your email address above)
Yes, please send me your newsletter.
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