Superior Court of San Joaquin County--Website User Survey

1. What are you looking to find today? Select ALL that apply.

	Jury duty information
	Maps, address, directions, or contact information
	Case information (including documents & images)
	Court calendars
	Tentative rulings
	How to pay a traffic ticket
	How to contest a traffic ticket
	Other traffic ticket information (school, extension, etc.)
	Filing fees and/or how to file
	Forms
	Divorce information
	Divisions (civil, criminal, family, juvenile etc.) or other offices of the court
	Interpreter information
	Local court rules
	Job opportunities
	Press releases or other media information
	Information on judges
	Other

Please specify the "other" item(s) you could NOT find TODAY here:

2. What have you looked for in the past (even if not found)? Select ALL that apply.

Please specify the "other" item(s) you could NOT find in the PAST here:

3. On this visit to the site you are a(n):

	Current plaintiff/petitioner or defendant/respondent with an active court case
	Former plaintiff/petitioner or defendant/respondent with a case that is now closed
	Party trying to start a new case
	Juror or potential juror
	Attorney, paralegal, legal secretary
	Journalist, reporter, other media rep.
	Judge or court employee
	Researcher or law professor/student
	General user/other

If possible, please specify your role in using this site here:

Do you have an attorney representing you?

	Yes
	No

Did you have an attorney representing you?

	Yes
	No

4. What improvement(s) would make this site MORE useful to you, if any? Please select ALL that apply.

	Overall site navigation (menu items) so information is easier to find
	Visual design of site
	ADA accommodations that you needed that were not met
	Other
	No changes

If possible please specify improvements here:

5. Did you find what you were looking for today?

	Yes
	No

What was missing?

6. How often do you visit this site? Select ONE.

7. On average, how much time do you spend on the Internet? Select ONE.

8. What language would be MOST helpful in reading and understanding this website? Select ONE. Your response may help us identify areas of translation.

9. On a scale of 1 to 5 how useful/helpful was this site to you? (1 being very poor/unhelpful and 5 being exceeded expectations/extremely helpful)

10. Thank you for your time. If you have any further comments on this site or suggestions for improvement, please let us know here:

	Almost daily or more
	At least once a week
	About once a month
	1-6 times a year as needed
	Less than once a year as needed
	This is my first visit

	Over 10 hours per WEEK
	5-10 hours per WEEK
	1-4 hours per WEEK
	1-3 hours per MONTH
	Less than 1 hour per MONTH

	English
	Traditional Chinese
	Simplified Chinese
	Hmong
	Mien
	Khmer (Cambodian)
	Vietnamese
	Korean
	Armenian
	Russian
	Spanish
	Other:

NOT Helpful 1	2	Average/Satisfactory 3	4	Extremely Helpful 5